event log error Exception (NexusDB:

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event log error Exception (NexusDB:

Postby davethetechie » Thu Apr 06th, 2017 5:35am

Mailtraq Version: 2.17.7.3560

Hi All
My Mailtraq has been running fine, never missed a beat until now.
I have an error, alert come up that has me stumped. The error is so long, I have attached two screen shots of the explanation.
It reads
EXCEPTION (Nexus DB: <unnamed TnxTable instance>: Unexpected exception object raised:[EAssertionFailed] Assertion failure (e:\Works\libs\NexusDB2\nxseRecordEngineStatic.pas, line 233) [$3CA1/15521]) @ Cycle Control (Sync) Serial:0 ExecTree:-G-H-H.2-H.2b-I-J-K.

I have a drive e
But there has never been a Works folder in it, so I have no idea why or what it is referring to.

I anyone can shed some light onto it I would be very greatful.
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Re: event log error Exception (NexusDB:

Postby Martin Clayton » Thu Apr 06th, 2017 7:36am

davethetechie wrote:EXCEPTION (Nexus DB: <unnamed TnxTable instance>: Unexpected exception object raised:[EAssertionFailed] Assertion failure (e:\Works\libs\NexusDB2\nxseRecordEngineStatic.pas, line 233) [$3CA1/15521]) @ Cycle Control (Sync) Serial:0 ExecTree:-G-H-H.2-H.2b-I-J-K.


The error message is very probably referencing a location on the development machine; there's no local issue. Some of the CycleControl/ExecTree exceptions are harmless but this might be database corruption.

As a first move, shutdown Mailtraq, backup the database and try running afxutil with admin rights, e.g;

Windows 'Command Prompt (Admin)'...
Code: Select all
cd \MTQ\database\mail\inbox
C:\Program Files (x86)\Mailtraq\afxutils.exe ddavies.afx -compress


The afxrecover utility might also prove useful.
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Re: event log error Exception (NexusDB:

Postby davethetechie » Thu Apr 06th, 2017 9:53am

Hi Martin

Thanks for your suggestions.

I also got a very helpful reply from Sunsan Bunbury at Mailtraq support with following :-
Stop the Mailtraq service.

Locate this file in the Mailtraq folders:

> > ..\Mailtraq\database\status\msgtrack.db

Delete it.

Then restart Mailtraq. (It will replace the file automatically).

With your suggestions and Susans, everything is now up and running again.:-)
Thanks again for your help.

Kind regards

David
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Re: event log error Exception (NexusDB:

Postby Martin Clayton » Fri Apr 07th, 2017 9:11am

davethetechie wrote:..\Mailtraq\database\status\msgtrack.db


Hey, that's good to know; thanks for sharing!
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